The 8 Coolest Features Of New Luxury Bus Startup The Jet With Rides From NYC To DC For $99, Including Motion-Canceling Seats And Free WiFi

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A matte black bus that reads

The Jet on a cold January morning.
Brittany Chang/Insider
  • I took luxury bus startup the Jet from New York to Washington, DC for $99.
  • The plush motion-canceling seats and snacks made for the most comfortable travel experience I’ve ever had.
  • These are the bus service’s eight coolest features and the three things I disliked the most.

In early January, I tried the Jet, a luxury bus service that operates between New York City and Washington, DC starting at $99.

A matte black bus that reads

The Jet on a cold January morning.
Brittany Chang/Insider

The Jet has plenty of features and services that make a simple bus ride feel more like a spacious private jet ride.

rows of seats inside one of the Jet's buses

The seats in October 2021.
Brittany Chang/Insider

Here are the eight coolest features of the Jet, like its motion-canceling seats and selection of snacks …

A napkin that reads

Snacks on the Jet.
Brittany Chang/Insider

… and three standout reasons why I may reconsider taking it again.

rows of seats inside one of the Jet's buses

The seats in October 2021.
Brittany Chang/Insider

1. The Jet has the most comfortable passenger seats I’ve ever sat on.

Rows of black leather seats, some topped with jackets, bags, pillows.

Inside the Jet.
Brittany Chang/Insider

Compared to planes, trains, and other intercity buses I’ve been on, the Jet has plush seats that feel like sitting on clouds.

two seats side by side with a blanket and hand sanitizer one on of them

The seats.
Brittany Chang/Insider

The passenger seats are lined with gel and memory foam padding, which means no more sore bums after sitting still in traffic for hours on end.

two seats, one with the tray table up

The seats in October 2021.
Brittany Chang/Insider

And the seats are 22-inches wide, which made me feel like I was being enveloped by the plush padding.

two seats, one with the tray table up

The seats in October 2021.
Brittany Chang/Insider

In full recline, it felt like I was sitting on an expensive couch, and I could have easily fallen asleep if I wasn’t working.

A row of two leather sets. One chair has a laptop, purse, water bottle with a backpack on the floor.

My messy seat.
Brittany Chang/Insider

The Jet’s pièce de résistance is its motion-canceling “hoverseats,” which use Bose-developed suspension technology to block 90% of the road’s bumps and movements.

a reclined single seat with the foot rest up

A reclined seat in October 2021.
Brittany Chang/Insider

Source: Insider

The technology is more commonly used in the long-haul trucking industry, and the Jet says its passenger buses are the “world’s first” to use this motion-canceling tech.

rows of seats inside the bus

The seats in October 2021.
Brittany Chang/Insider

While it doesn’t block the swaying motion of the bus, it does facilitate a smoother ride on an otherwise bumpy freeway.

rows of seats inside one of the Jet's buses

The seats in October 2021.
Brittany Chang/Insider

3. The Jet’s coaches use the same WiFi available on Google and Facebook’s employee shuttles, Chad Scarborough, the Jet’s founder and CEO, previously told Insider.

A laptop with a map of Manhattan. Bus seats and large windows are behind it.

Working on the Jet.
Brittany Chang/Insider

Source: Insider

I’ve grown used to slow or nonexistent WiFi on different modes of transportation.

The WiFi not connecting on a Mac laptop on an Amtrak.

The WiFi on an Amtrak.
Brittany Chang/Insider

The free WiFi on some airlines and trains can often be lackluster.

An Amtrak train pulls out of Union Station on Wednesday, April 7, 2021.

An Amtrak train pulls out of Union Station on Wednesday, April 7, 2021.
Photo By Bill Clark/CQ-Roll Call, Inc via Getty Images

But I can’t say the same for the Jet’s WiFi: It was the fastest and strongest connection I’ve ever had on mass transit and rivaled the WiFi I have back home.

A laptop with a map of Manhattan. Bus seats and large windows are behind it.

Working on the Jet.
Brittany Chang/Insider

Almost all other passengers were also on their devices, but the WiFi never lagged.

the galley at the back of the Jet's bus

The galley.
Brittany Chang/Insider

4. My seat had plenty of outlets.

a reclined single seat with the foot rest up

A reclined seat.
Brittany Chang/Insider

There are few feelings worse than boarding a plane with a close-to-dying phone and realizing there are no outlets at your seat.

Airplane lavatory power outlet

A power outlet in an airplane lavatory.
Thomas Pallini/Insider

Luckily, the Jet’s seats have outlets with USB ports to keep all your devices fully charged during the ride.

rows of seats inside one of the Jet's buses

The seats.
Brittany Chang/Insider

5. There’s ample room between the rows of seats.

rows of seats inside one of the Jet's buses

The interior of one of the Jet’s buses.
Brittany Chang/Insider

In accordance to COVID-19 safety guidelines, the rows of passenger seats are six feet apart, providing plenty of legroom and space for bags.

two seats, one with the tray table up

The seats in October 2021.
Brittany Chang/Insider

I felt amply distanced from the row behind me when my seat was fully reclined, and I still had plenty of floor space for my backpack and duffle bag.

A row of two leather sets. One chair has a laptop, purse, water bottle with bags on the floor.

My messy seat.
Brittany Chang/Insider

6. There are only 14 passenger seats on the Jet’s coaches.

A matte black bus that reads

The Jet on a cold January morning.
Brittany Chang/Insider

Besides me, there were only nine other people aboard the bus including the driver and attendant. And everyone was wearing a mask unless they were eating or drinking.

rows of seats inside the bus

The seats at the front of the bus in October 2021.
Brittany Chang/Insider

“We’ve had some people tell us [this] feels safer than taking a train or a plane because there’s so few people,” Scarborough told Insider last year.

A matte black bus that reads

The Jet on a cold January morning.
Brittany Chang/Insider

7. The bus attendant was friendly and accommodating.

A bathroom sign at the rear of the bus.

The bathroom.
Brittany Chang/Insider

The Jet’s attendant operates like that of a flight attendant: she confirmed my seat on the bus and checked on the passengers throughout the ride.

A matte black bus that reads

The Jet on a cold January morning.
Brittany Chang/Insider

She was also quick to make accommodations whenever a passenger was feeling too warm or cold by offering blankets or adjusting the bus’ interior temperature.

A coffee maker and milk frother next to cups.

The galley at the rear of the bus.
Brittany Chang/Insider

7. Booking and boarding the Jet is easier than a plane trip.

The Jet bus outsidide

The Jet.
Brittany Chang/Insider

The Jet only operates two departure times between New York and Washington DC, making trip selections straightforward.

A matte black bus that reads

The Jet on a cold January morning.
Brittany Chang/Insider

When you book your ticket, you also get to select your seat, simplifying the check-in process.

rows of seats inside the bus

The seats at the front of the bus in October 2021.
Brittany Chang/Insider

And the Jet doesn’t depart from any complicated or busy bus terminal.

A matte black bus that reads

The Jet on a cold January morning.
Brittany Chang/Insider

Instead, it operates outdoor curbside pickup and dropoff at Metro Center in Washington DC and Hudson Yards in Manhattan, making the boarding process feel safe and seamless.

A matte black bus that reads

The Jet on a cold January morning.
Brittany Chang/Insider

8. The ticket price includes snacks and drinks.

A fridge with tinted windows and drinks inside.

The galley at the rear of the bus.
Brittany Chang/Insider

Throughout the bus ride, the attendant offered passengers snacks, water, wine, beer, coffee, and sodas. It’s like a cheap flight but with free booze and better snacks.

The attendant holding a tray of snacks and napkins

Snacks on the Jet.
Brittany Chang/Insider

And while I didn’t drink, I appreciated having the option to do so.

The refrigerator with small water bottles and Coca Cola.

The galley at the rear of the bus.
Brittany Chang/Insider

There are obviously plenty of amenities that made me love my ride aboard the Jet, but I still have three ( small) gripes: my motion sickness, the bathroom, and the pricing.

A drawer full of snacks.

The galley at the rear of the bus.
Brittany Chang/Insider

1. The motion canceling seats did a great job of dulling the bumpy road, but it didn’t prevent any swaying motions.

The back of the bus.

The back of the bus in October 2021.
Brittany Chang/Insider

I’ve never felt nauseous from a long bus ride, but this time, I felt all the classic symptoms of carsickness.

The galley at the rear of the bus with a coffee maker

The galley at the rear of the bus.
Brittany Chang/Insider

But this was probably my fault. I spent most of my time on the Jet working on my laptop. And the more I stared at the screen, the more carsick I felt.

A row of empty seats.

Inside the Jet.
Brittany Chang/Insider

2. The bathroom at the rear of the bus next to the attendant’s galley was clean and modern, but it was out of commission for the first half of the roughly five-hour bus ride.

A toilet and toilet paper.

The bathroom.
Brittany Chang/Insider

The bathroom aboard the Jet is like that of any mass transit bathroom. There’s a toilet, sink, mirror, and hand sanitizer.

the bathroom with a sink, mirror, hand sanitizer

The bathroom in October 2021.
Brittany Chang/Insider

But because it was freezing in New York the night before my journey, the bathroom pipes were frozen, putting it out of use for the first few hours.

Large windows show snow falling down the side of the window.

A view out the windows while we were still in Manhattan.
Brittany Chang/Insider

The driver detoured for the passengers to take a quick restroom break halfway through our ride. And shortly after, the coach’s bathroom was working again.

A matte black bus that reads

The Jet on a cold January morning during out bathroom stop.
Brittany Chang/Insider

The temporarily defunct bathroom wasn’t a problem for me, but if I had an “emergency,” paying for a bathroom I couldn’t use would’ve been annoying …

A sink with hand sanitizer.

The bathroom.
Brittany Chang/Insider

… although both the attendant and Scarborough were very apologetic.

A bathroom sign flashing red at the rear of the bus.

The bathroom.
Brittany Chang/Insider

3. Finally, I took an Amtrak from Washington DC back to New York, and it was both less expensive and faster than my Jet trip.

An Amtrak with

My Amtrak train back to New York.
Brittany Chang/Insider

The Jet — which ranges from $99 to $149 — says its pricing is “comparable” to Amtrak’s regional route, and often less expensive than Acela.

People getting off the Amtrak train in New York.

My Amtrak train back to New York.
Brittany Chang/Insider

But my Amtrak journey back to New York was almost three-and-a-half hours, while my bus ride to Washington DC was about five hours.

rows of seats inside the bus

The seats at the front of the bus in October 2021.
Brittany Chang/Insider

If I had been prioritizing speed and price over comfort and luxury, Amtrak would’ve been the best choice for my early January journey to and from Washington, DC.

two seats side by side with a blanket and hand sanitizer one on of them

The seats.
Brittany Chang/Insider

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